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Please be assured that our online payment methods are secure. We do NOT store any of your credit card details on our web server. All online payments are transmitted over a secure session via 128 bit encryption, the highest level available, using our own SSL certificate. SSL (Secure Sockets Layer) is the industry standard for conducting secure transactions over the Internet. These measures add extra levels of security for you the customer so you can be assured that internationally recognised companies with the highest levels of security are looking after your credit card details. In addition, we do not require payment by credit card. You can also use Paypal.
Once your order is placed, you will receive an email confirmation, usually within minutes. If you don't receive an email within 24 hours, please email [email protected] or call customer services on +1 (437) 747 2935 before trying to place another order.
When your order is shipped, you will receive an email confirmation containing your tracking number. If you request the courier tracking number we can email it to you, otherwise you can expect to hear from the courier company.
Send us a photo of your damaged item and we will contact the manufacturer to endeavour to get you a new item. However, we recommend hand washing all your lingerie, and if you really must use the washing machine, please use a lingerie bag and the delicate cycle! Lingerie is not guaranteed against damage from the washing machine or tumble dryer so if the manufacturer decides to give us a credit for your item, we will pass it on to you. If they don’t…then we can’t.
Before shipping your order, you can get a full refund back onto the same method you used to pay for your order. After an item is shipped, you can get a refund but not for any additional postage costs.
